Unfortunately, these are divisional times, if the polarising effect Brexit had wasn’t enough we’re set for another begrudged trip to the polls come June 8th. Irrespective who wins on this day the effect is likely to once again open up a chasm between the young and the old, the privileged and the not so fortunate, which will inevitably cloud personal, and perhaps professional, interactions for days, weeks, months, years… to come.
However, despite the thick, swirling, political smog, I’ve managed to take a step back and think about what I value. This is human interaction – building relationships, tearing down barriers, and making way for human-to-human discourse without constraints. You know having conversations, where people actually talk to one and other and not at one and other in some scornful tone, which aren’t marred by political leanings.
As you may or may not know, since the age of sixteen I’ve worked in the hospitality sector, I’ve been a waiter, a team leader and more recently a social media manager. Over the years I’ve worked with fantastic teams, and the occasional lazy sod.
Having served the demanding types, the chatty types, and the silent types, I’ve learnt one thing, the power of simply engaging people, through speech, through building up rapport, and generally just showing them that you do care, and that neither you, nor they, are automatons, that you are indeed both human.
Alongside being a friendly local social marketeer – Hello! – I do still supplement my income through being a waiter, but I see this as a blessing as opposed to a curse.
Why you say?
Well, it reminds me of the power of being human on social media, of speaking to people as if they were right there in front of you, of building up meaningful relationships through digital mediums before anyone walks through the physical door of your venue.
Moreover, keeping a hand in helps me enforce good customer service practice online when engaging with frequenters, it reminds to listen to them, to thank them, and to encourage them to return all with a personalised twist.
The stats don’t lie – I can provide them if you’d like – I’ve made a success of one page, and will continue to do so.
I’ve learnt the power of being human and this is why as part of the package I offer I’m happy to meet with you, get a feel for your venue and your clientele. I’ll then take this knowledge of the very real humans who visit your venues over onto social and begin my labour of love. It’s as simple as that.
So, if you’re viewing this and you, or someone you know, could use a social media aficionado who is versed in the dynamics of the hospitality sector, and who loves every human who crosses your venue’s threshold, then contact me via 07938545578 or alternatively at firstname.lastname@example.org